Legal Documents

Qu99 Terms & Conditions — Please read carefully before use

Please read these Terms & Conditions carefully before using qu99's services. By registering, you are deemed to have read, understood, and agreed to all of these terms.

Last updated: 1 January 2026 — Registered members will be notified by email if the content of this page changes.

Key Highlights at a Glance

A quick overview of the key rules at qu99

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Age Restriction — 18+

Qu99 services are available to individuals aged 18 and above only. All services are completely prohibited for minors and this policy is strictly enforced.

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One Account Only

Each member may register only one account. Opening multiple accounts is strictly forbidden, and if detected, all associated accounts will be terminated.

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Your own payment method

All deposits and withdrawals must be made using a payment method registered in your own name. Transactions through another person's account are strictly prohibited.

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Follow the Bonus Terms

Each bonus offer carries its own wagering requirements. Meeting the specified conditions is mandatory before any bonus funds can be withdrawn.

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Providing accurate information is mandatory

All information provided at registration must be accurate and truthful. Providing false or incorrect information may result in account termination and forfeiture of any funds held.

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Right to Amend Terms

Qu99 reserves the right to update these terms and conditions at any time. Continued use of the service following any changes will be considered acceptance of the updated terms.

01General Terms & Applicability

These Terms & Conditions constitute a legal agreement between qu99 (hereinafter referred to as the "Platform") and all its registered members. By creating an account or using qu99's services, you acknowledge that you have read, understood, and agreed to abide by these terms.

Important: qu99 services are strictly for individuals aged 18 and above. Minors are not permitted to use this platform under any circumstances.

These terms apply to all users accessing qu99 services from Bangladesh or any other country. It is the user's own responsibility to ensure that online betting is legal in their jurisdiction.

02Account Registration & Verification

The following conditions must be met to register at qu99:

  • You must be at least 18 years of age.
  • Each person may register only one account.
  • The name, mobile number, email, and other details you provide at registration must be accurate and belong to you personally.
  • The name on your payment method must match the name on your qu99 account.
  • Qu99 may request a copy of your national ID or passport for identity verification at any time.
Warning: Accounts created with false information or operated under another person's name will be immediately terminated and all funds forfeited.

Keeping your account password secure is entirely your responsibility. Any unauthorized login must be reported to qu99 support immediately.

03Betting Rules

The following rules must be followed when placing bets at qu99:

  • Once a bet is confirmed, it cannot be cancelled or modified unless a cashout option is available.
  • If a match or event is cancelled, the stake for that bet will be refunded to the member's account.
  • If a bet is accepted at an incorrect price due to a technical error, qu99 reserves the right to void that bet.
  • In live betting, no bets will be accepted after an event has concluded.
  • If suspicious or unusual betting patterns are detected, qu99 may place payments on hold until the investigation is complete.

For accumulator bets, if the odds change on any event, the total accumulator odds will be recalculated accordingly.

04Deposit & Withdrawal Policy

The following rules apply to all financial transactions on qu99:

  • Minimum deposit is ৳200 and minimum withdrawal is ৳500.
  • Withdrawals may only be made via the same payment method used for the deposit.
  • Withdrawal requests are typically processed within 15 minutes to a maximum of 24 hours.
  • Additional identity verification may be required for large withdrawal amounts.
  • Deposited funds may be withdrawn only after being wagered at least once.
Please note: Transactions made using another person's mobile banking account may be cancelled and the associated account suspended.

Any currency conversion fees or charges are the member's responsibility. qu99 does not charge deposit fees, though payment gateway fees may apply.

05Bonus & Promotion Terms

The following general terms apply to all bonuses and promotional offers at qu99:

  • Each bonus offer has specific wagering requirements that must be met before any withdrawal can be made.
  • Winnings earned using a bonus must meet the relevant requirements before a withdrawal can be processed.
  • A bonus offer may not be used more than once.
  • The specified time limits for meeting bonus requirements must be strictly followed.
  • Qu99 reserves the right to modify or cancel any bonus offer at any time.
  • Any attempt to earn bonuses through suspicious methods will result in those bonuses being voided.
Special Note: Welcome bonuses are for new members only. If an existing member opens a new account to claim a welcome bonus again, both accounts will be terminated.

06Prohibited Activities

The following activities are strictly prohibited on qu99:

  • Creating or operating multiple accounts.
  • Participating in match fixing or any other fraudulent activity.
  • Using automated betting software or bots.
  • Exploiting any technical vulnerability on the platform to gain an unfair advantage.
  • Accessing or attempting to access another person's account.
  • Using funds from money laundering or illegal sources.
  • Creating or managing an account on behalf of a minor.
  • Harassing other members or staff.

Violations of these prohibitions may result in permanent account termination, forfeiture of all balances, and legal action where necessary.

07Privacy & Data Protection

Qu99 takes the protection of your personal data seriously. We use SSL encryption and internationally recognized security standards.

  • Your information will never be sold to third parties.
  • Information may be disclosed to relevant authorities when required by law.
  • Limited information may be shared with trusted payment gateways for transaction processing.

For our full data protection policy, please see our Privacy Policy Read the page.

08Account Suspension & Termination Policy

Qu99 reserves the right to suspend or terminate any account under the following circumstances:

  • Violation of any provision of these terms and conditions.
  • Failure to pass identity verification or provision of false information.
  • If suspicious or fraudulent activity is detected.
  • For security or legal purposes.
Member rights: If you wish to contest an account termination, you may submit a written objection to support@qu99.biz within seven business days. qu99 will investigate and communicate its decision accordingly.

09Limitation of Liability

Qu99 is not liable for the following:

  • Any betting issues caused by internet disconnection.
  • Issues caused by your device or software.
  • Delays or losses resulting from third-party service failures.
  • Service disruptions caused by force majeure events such as natural disasters, government restrictions, and similar circumstances.

Qu99's total liability shall not exceed the balance available in the member's account under any circumstances.

10Dispute Resolution Process

If a dispute arises, please follow the steps below:

  1. Contact us first via live chat or at support@qu99.biz.
  2. Submit a description of the dispute along with relevant dates and supporting evidence.
  3. Qu99 will investigate and respond within seven business days.
  4. If the resolution is unsatisfactory, you have the right to escalate the matter to an independent dispute resolution body.

In the event of a betting dispute, the records stored in qu99's database shall serve as the definitive evidence.

11Our Responsible Gaming Commitment

Qu99 believes betting is a form of entertainment, not a source of income. We encourage all members to bet responsibly.

  • Set your own deposit limits — you decide how much you spend.
  • Option for temporary or permanent self-exclusion.
  • The ability to view your full account activity history.
  • Awareness information and support resources for problem gambling.
Need help? If you feel you are losing control of your betting habits, please contact our Responsible Gaming Visit the page or contact support directly.

12Contact Information

For any questions about these terms or qu99 in general, please reach out through the following:

  • Email: support@qu99.biz
  • Live Chat: Available 24/7 via website or app
  • Time: Bengali-language support available 24/7, all 7 days of the week

The latest version of these terms will always be available on this page. Registered members will be notified by email of any changes.

Done reading? Let's get started

Join qu99 and enjoy responsibly

Register, claim your bonus, and enjoy the best betting experience in Bangladesh

18+ | Play Responsibly | support@qu99.biz

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